What we promise, and what we can't.

Who we are

Prospertide Solutions (Pty) Ltd, registration number 2026/859272/07, a company registered in South Africa ("we", "us"). Questions about these terms: hello@prospertide.co.za.

What these terms cover

These terms apply to the free audit and to any system we build and run for you. When you accept a written quote from us, the quote and these terms together are our agreement. If the quote says something different from these terms, the quote wins.

We don't guarantee results

We design, build and run systems to help you answer leads faster and spend your ad budget better. We do not guarantee any particular number of leads, sales, cost per lead, return on ad spend, revenue or profit.

• The targets on this website are goals we design for, not promises.
• The figures in your audit are estimates, worked out from numbers you give us. They are not a forecast of what you will earn.
• Examples on this website, like the console and the reports, use example data. They show the format, not a client's results.

Results depend on things we don't control, including your offer and prices, your market and competitors, how quickly you contact leads and how many you close, and the platforms the system runs on.

Your ads and your ad money

• You pay Meta for your ads directly. We never hold your ad budget.
• You are the advertiser. You are responsible for what your ads say and for following the law and Meta's advertising rules.
• At the start, the ad agent only recommends changes. Nothing changes until you approve it.
• The agent only makes changes by itself if you agree to that in writing. You can switch it back to recommend-only at any time by emailing us.
• Check your reports and your Ads Manager regularly. If something looks wrong, tell us straight away.

Other platforms

Your system runs on services from other companies, such as Meta (Facebook, Instagram, WhatsApp), Google and our email provider. They can change their rules, prices or features, reject ads, restrict accounts or go down, without warning. We're not responsible for what they do, but we'll fix our part of your system as quickly as we reasonably can when they change something.

Your part

• Give us accurate information and the access we need to build and run your system.
• Follow up the leads the system sends you. The system gets them to you fast; closing them is up to you.
• Your leads' personal details belong to your business. You are responsible for having a lawful reason to contact them under POPIA. We only process them to run your system for you.

Fees and stopping

The build fee and monthly fee are set out in your written quote before any work starts. The monthly service is month to month: you can stop any month by telling us in writing. Anything else about payment is set out in your quote.

Limits on our liability

As far as the law allows:

• We are not liable for lost profit, lost revenue, lost business or opportunities, ad spend, or any indirect or consequential loss.
• Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

Nothing in these terms limits any liability that South African law, including the Consumer Protection Act where it applies, does not allow us to limit, such as liability for gross negligence.

If something goes wrong

Email us first. Most problems are fixed fastest by talking. These terms are governed by the law of South Africa.

Changes

We may update these terms. The date at the top shows the latest version. If a change affects a service you're already paying for, we'll tell you before it applies to you.